Inspiring leader ... Quiet problem solver ... Compassionate mentor.
Different employees crave different things from their managers.
For example, some employees want a hands-on boss who stops by with a "How are things going?” every couple of hours. Others don't care to see their boss but once a year at the performance review.
Unless you're a mind reader, it's impossible to know exactly what your staff wants from you.
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being the boss everyone wants to work for! Get The 6 Secrets Every Supervisor Needs to Know.
But a survey of 500 U.S. employees—published in the book What People Want, by Terry Bacon—reveals what matters most to workers.
9
things they crave
- Honesty.
90% say they want honesty and integrity from their manager. Lies and
secrets are the biggest killers to credibility.
- Fairness.
89% want their manager to be fair and to hold all employees accountable to
the same standards.
- Trust.
More than 86% want to trust—and be trusted by—their manager.
- Respect.
84% want to respect—and be respected by—their manager.
- Dependability.
81% say they want to be able to count on their manager when needed.
- Collaboration.
77% want to be a part of their manager's team and be asked to contribute
ideas and solutions. Shutting employees out will shut them up—and send
them shipping out.
- Genuineness.
76% want their manager to be a genuine person. Employees sometimes spend
more time with their boss than with their families—they don't want a
phony.
- Appreciation.
74% want their manager to appreciate them for who they are and what they
do. When was the last time you handed out a "Thank you!” or
"Great job!” to employees?
- Responsiveness.
74% want their manager to listen, understand and respond. Be a sponge, not
a brick wall.
While it's important to know what your employees need, it is just as vital to understand what they don't want from their manager. Among the survey's somewhat surprising findings:
- Friendship.
Only 3% want their manager to be a friend. As in parenting, it's more
important to be a leader, mentor and example than a buddy.
- Conversation.
Only 14% want to have interesting conversations with their manager.
- TLC.
24% say they want their manager to "care for them.” That doesn't mean
you have to be cold and detached, but most employees aren't looking for a
best friend in their boss.
- Emotional support. 25% want emotional support from their manager.
Employees typically look for that among co-workers rather than a boss.
- Cheerfulness.
Only 28% want a cheerful or happy manager. They'd rather respect you than
like you.
Bottom line: These traits are important to understand, but they don't apply to every employee. That's why it's best for managers to understand what each individual employee craves and then try to fulfill those needs. In the end, more satisfied employees stick around longer, are more loyal, do better work and make a manager's job much easier.
Dish out praise—when it's due. And then let co-workers know. Recognizing a job well done isn't expensive, but it will mean the world to your employees.
Lead by example. Employees of great leaders will go to the ends of the earth to do a good job for them. Employees under poor leadership will simply go.
Keep workers engaged. Bored employees are neither happy nor productive. To keep your employees engaged and satisfied, present them with challenging assignments and opportunities to grow and develop.
Conduct a "stay” interview. Don't wait for employees to leave before you ask them how things are going. Use regular "stay” interviews to get feedback, compliment high performers and inspire them to do more. Use these interviews to gauge how well you are meeting employees' needs. Seek out their suggestions on what you and the company can do to improve.
Create a circle of trust. Employees are happier and work harder when they trust their leaders. They decide which leaders they can trust based on how their fellow employees, company vendors and customers are treated. Ask yourself: Do I treat people at work with respect?
Plus, remember that trust is a two-way
street. Your employees need to feel that you trust them as well.
Being
a supervisor brings on a whole new level of challenges and stress. Not only are
you responsible for your own performance, you have to worry about how others
perform as well. It's tough whether you were promoted over your peers or
brought in from outside.
Either way, you'll discover the knowledge you need to succeed—and help others succeed—in The 6 Secrets Every Supervisor Needs to Know. This fast-paced, 75-minute audio CD tells you:
Either way, you'll discover the knowledge you need to succeed—and help others succeed—in The 6 Secrets Every Supervisor Needs to Know. This fast-paced, 75-minute audio CD tells you:
-
- How
to get comfortable with power
- The
difference between leadership and management
- How
to identify your personal strengths and weaknesses
- 6
specific strategies for motivating different types of employees
- How
to be a coach instead of a critic
- How
to deal with complaints without arguing or agreeing
- The
7 trouble traits that can derail your career
- How
to build a better partnership with your boss
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